Terms and conditions

These are the general terms and conditions ("Terms") governing your access and use of the content and services offered to you on this internet site ("Site") (whether accessed by you on the web, by WAP or on a PDA) (collectively, the "Service" or "Services"). This Site and the Services are operated by or on behalf of C21 Communications Limited (hereinafter referred to as "we", "us", "our" or "C21"). Any reference to "you" and "yours" refers to you, the user of the Service.

Please read these terms carefully
The Service is based in the UK, aimed at UK residents and intended for access and use by UK residents only. Please see our website for details of our services in other European countries. The use of some of the Services may be restricted to certain customers or customer groups. You shall be informed about any such restrictions before or during subscription for a particular service. Your access and use of the Service and any information and services provided by us as part of or via the Service is subject to these Terms (which include any directions and guidelines given by us on the Service from time to time) without modification by you. We may change these Terms from time to time, provided such changes are reasonable and where possible, we will provide advance notice of major changes to the Service and any changes to the Terms and Conditions on the C21 web site. By accessing the Service (with or without registering for the Service) you accept that you are bound by the current Terms on the Service at the time of your access. You should therefore check these Terms each time you use any of the Services.

Where a third party service or content provider ("Provider") is identified as providing a particular service or application forming part of the Service then you may also be contracting directly with such Provider and your access to and use of that service or application may be subject to additional terms and conditions. For the avoidance of doubt in using any such Provider service you will still be bound by these Terms to the extent they are applicable.

Return to top

Your contract with us

Your contract with us shall begin upon the earlier of you: 

  • completing our registration process and confirming that you have read and accepted these Terms; or 
  • viewing, accessing or using any Service offered by us which does not require registration. 

Retain a copy of these Terms for your records. These Terms shall apply to all of the Services. In addition to these Terms, there may be additional terms and conditions which apply to individual Services which you will be required to accept when registering for that Service.


  • We may delay enforcing our rights under these Terms without losing them. 
  • You agree that we may sub-contract the performance of any of our obligations or may assign these Terms or any of our rights or obligations without giving you notice. 
  • You undertake not to assign, re-sell or in any other way transfer your rights or obligations under these Terms. 
  • We will not be liable to you for any breach of these Terms, which arises because of any circumstances that we cannot reasonably be expected to control. 
  • You agree that no joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms or use of this Service. 
  • The Contracts (Rights of Third Parties) Act 1999 does not apply to the agreement between you and us formed by these Terms. 
  • These Terms (and, where applicable, the relevant additional terms that you accept as part of the registration process for a Service and the Provider terms and conditions) form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Service. 
  • If any part of these Terms is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect. 
  • C21 reserves the right at all times to disclose any information as C21 deems necessary to satisfy any applicable law, regulation, legal process or governmental request.
  • These Terms shall be governed and interpreted in accordance with English law and you and we both consent to the non-exclusive jurisdiction of the English courts. 

Return to top


If you have any enquiries or problems concerning this Service, please contact C21 customer care on 0800 614421 or email us at the address below. You can also write to us at the address below.

Monitoring or recording of your communications may take place in accordance with the law, and in particular for C21's's business purposes, such as for quality control and training, to prevent unauthorised use of C21's telecommunication systems and to ensure effective systems operation and in order to prevent or detect crime.

Distance selling regulations

  • 1.You agree that the provision of Services or Content will start as soon as you have completed any necessary registration requirements and you acknowledge that you cannot have recourse to the Consumer Protection (Contracts Concluded by Means of Distance Communications) Regulations 8000 to cancel such Content and/or Services once it has been delivered to you.
  • 2.This paragraph sets out those items required pursuant to the Consumer Protection (Contracts Concluded by Means of Distance Communications) Regulations 8000 and the Electronic Commerce (EC Directive) Regulations 8002.
    • Identity Unless otherwise notified to you at the time of your purchase, the supplier of any item purchased pursuant to these Terms is: C21 Communications Limited.
    • Description of Goods The goods and services sold or provided pursuant to these Terms comprise items either selected from those available on our Site or created by us to your order.
    • Price The price of items purchased via the Site shall be the price advertised on the Site at the time of purchase or in any additional terms and conditions and shall include Value Added Tax and any other applicable tax at prevailing rates from time to time, plus delivery costs.
    • Delivery Costs All items viewed or purchased using WAP will incur a "WAP over GPRS" delivery charge at the rate described in your tariff.
    • Payment Payment for any item purchased pursuant to these Terms must be made as specified at the time of placing the order and prior to delivery.
    • Price Validity The price of any Content or Service is fixed at the date of purchase. Future purchases shall be subject to prices prevailing at that time.
    • Duration of Contract Unless otherwise expressly stated, the right and licence to use an item sold pursuant to these Terms is perpetual, non-exclusive and irrevocable but limited to the other limitations set out in these Terms.
    • Availability of Terms We will make the current edition of the Terms available on the website for so long as the Service is available (subject to any temporary or unavoidable disruptions to the availability of the website).
    • LanguageThis contract can only be concluded in the English language.

Usernames and passwords

You agree to provide true, accurate, current and complete information in all fields indicated as compulsory when registering for the Service. Following registration, you will be issued with a password to access the Service and any pages for which registration is required. You are responsible for all actions that take place as a result of access to the Service via your password. It is your responsibility to ensure the security of your password and the device that you use to access the Service. A breach of these Terms by anyone to whom you disclose your password will be treated as a breach by you.

In the event that your password becomes known to any unauthorised user you will immediately notify us of such failure or error. We reserve the right to change your password and account name at any time in our sole and absolute discretion. You agree to notify us immediately of any changes to or mistakes in your registration details by amending them using the my profile option. 

Return to top

For certain Services you may be required to choose a user name and a password. For any of the Services:

  • The user name you choose must not be obscene, threatening, menacing, racist, offensive, derogatory, defamatory or in violation of any intellectual property or proprietary rights of any third party.
  • If we consider in our sole and absolute discretion that the user name selected by you is inappropriate, we reserve the right to reject and prevent your use of such user name at any time with or without notice to you

We may change your password and username from time to time and we will notify you of any changes by using the contact details that you have provided to us.

Your use of the services

All copyright, trade marks, patents and other intellectual property rights in any material or content (including without limitation software, data, applications, information, text, photographs, music, sound, videos, graphics, logos, symbols, artwork and other material or moving images) contained in or accessible via the Services ("Content") is either owned by us or has been licensed to us by the rights owner(s) for use as part of the Services. You are only allowed to use the Services as set out in these Terms. If you wish to do anything else with any of the Content, you must first obtain the written permission of the owner of the rights in that material. All rights are expressly reserved.

We grant you a non-exclusive, non-transferable right to view and use the Service and the Content via your PC, mobile telephone or other access device for private, non-commercial purposes only and subject to your strict compliance with these Terms. You may copy the Content in an unchanged form for private use on your own PC, mobile phone or other access device if and to the extent that such copying is required for the proper use of the Service or the Content and such copying is permitted by the copyright owner.

Return to top

You shall not be entitled in respect of any Content (wholly or partly):

  • To pass it on to third parties or to allow third parties to access it unless and to the extent expressly permitted.
  • To change, edit, modify, reformat or adapt it in any other way.

You should notify us immediately if you become aware of any unauthorised use or copying of any Content or any part of the Services or any unauthorised access to or other unauthorised activity in connection with the Services. You hereby grant us a perpetual, irrevocable, royalty-free, world-wide licence to reproduce, transfer, modify, adapt and/or publish any Content provided by you to us by email or otherwise on the Service as we see fit and without notice to you, unless you have indicated otherwise in such communication.

Your information

Our usage of your personal information is governed by our Privacy Policy, which forms part of these Terms. PLEASE READ THE PRIVACY POLICY CAREFULLY it deals with your rights and our obligations in relation to your personal data, including what we can do with it and to whom we may give it in certain situations.

Return to top

C21 Communications provides solutions and products designed to reduce the cost of telephony for SoHo and SME businesses, right through to global enterprises.

C21 Communications Ltd. Harwell International Business Centre, 173 Curie Avenue, Harwell, Didcot, Oxfordshire, OX11 0QG.


Contact Number: +44 1235 838592