The only personal information that is collected at this website, is the personal information that you choose to provide to us – for example when:

  • You make a purchase via the online store.
  • You register your mobile phone number with us.
  • You request, register for or purchase a specific product or service such as setting up an payment account, or setting up an email account with us.
  • You subscribe to receive one or more our regular newsletters (either by email or WAP).
  • You request further information about a product or service.
  • You contact us with an enquiry or complaint.
  • You submit a job application
  • You respond to a competition or survey.

Your personal information will only be used for the purpose for which you have provided it. Where we would also like to use that information to contact you about new products and services, we let you know and ask your permission.


Other than as explained in this section, we do not rent, sell or disclose your personal information or contact details to third parties for their own use:

  • We may share information about you, your account and your mobile phone with departments within the company for the purposes set out in, and subject to the terms of, this Privacy Policy Statement and the conditions in the terms and conditions that accompany your contract or service that you may have subscribed to.
  • In the event that we undergo re-organisation or are sold to a third party, any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement and the conditions in the terms and conditions that accompany your contract or prepay service.
  • It may be necessary to share your personal information with third parties who are involved in the delivery of the products and services ordered or used by you. For example, we may disclose your personal information to a credit card company to validate your credit card details and obtain payment when you buy a phone or other product or service.
  • It may also be necessary to pass your personal information to an organisation from whom you have ordered any phone-related products or services, such as a location-based service.
  • From time to time we may be obliged by law or order of the court to disclose your personal information to meet any legal or regulatory requirements or obligations – for example the law enforcement agencies are able to require phone related information from us where it is relevant to their investigations into criminal activity. In such circumstances we will take all reasonable efforts to ensure that those requirements or obligations are in accordance with applicable law.

Return to top

C21 Communications provides solutions and products designed to reduce the cost of telephony for SoHo and SME businesses, right through to global enterprises.

C21 Communications Ltd. Harwell International Business Centre, 173 Curie Avenue, Harwell, Didcot, Oxfordshire, OX11 0QG.


Contact Number: +44 1235 838592